Refund & cancellation policy

All food is freshly prepared by home kitchens specifically for your order, once it is placed. Because a perishable, made-to-order food item cannot be resold, no refunds or cancellations are offered after an order is accepted by the kitchen.

If the kitchen declines or cancels your order and you had already paid online, the full amount is refunded automatically to your original payment method. The refund is initiated immediately and typically settles within 5–7 working days.

Once an order is accepted by the kitchen, it cannot be cancelled from your end and the amount will not be refunded.

If you paid online and the payment was debited but the order did not get created, the amount will be refunded to your original payment method within 5–7 working days. Please write to us with your payment reference so we can trace it.

No refund is available for reasons of taste, spice level, late delivery, or personal preference after the food has been delivered. These can be shared as a rating so the kitchen can improve.

If a kitchen fails to deliver an accepted order, please contact us within 24 hours — we will review and, where confirmed, arrange a refund for the undelivered order.