Terms & conditions
Last updated: August 2026
1. Acceptance of terms
By creating an account, browsing kitchens, placing an order, or registering a kitchen on NestBite, you agree to these terms. If you do not agree, please do not use the app.
2. What NestBite is
NestBite is a platform that connects residents of a single apartment community with home kitchens operating within the same community. It is not a restaurant aggregator or a delivery service — all food is prepared and delivered by your neighbours, within your building or society.
3. Accounts & roles
You must sign up with a valid 10-digit Indian mobile number. Each user holds a single role: a resident who orders food, or a kitchen owner who sells food. An account cannot be both at the same time. You are responsible for keeping your password and OTP confidential.
4. Orders & menus
Kitchen owners set their own daily menus, prices and available quantity for each dish. Stock is tracked per dish per day and resets daily; once a dish is sold out it can no longer be ordered that day. An order is considered confirmed only after it is placed successfully in the app — WhatsApp messages or verbal requests do not count.
5. Payments
You may pay online (UPI, card or wallet) at the time of ordering, or choose cash / UPI on delivery. Online payments are processed by our payment gateway partner. The amount shown at checkout, in Indian Rupees (₹), is the amount you pay — NestBite does not charge the resident any additional fee.
6. Kitchen owner responsibilities
Kitchen owners are solely responsible for food safety, hygiene, ingredients, allergens and timely delivery. They must comply with any local food-safety regulations (such as FSSAI registration) that apply to home kitchens. NestBite facilitates the order but does not prepare, store or deliver the food.
7. Ratings & conduct
Residents may rate meals after delivery. Ratings are visible to the community and must be honest. Abuse, false ratings, or harassment of kitchen owners or other residents may lead to account suspension.
8. No guarantee of availability
Kitchens cook on their own schedule and may be closed on any day. NestBite does not guarantee that any particular kitchen or dish will be available at any given time.
9. Limitation of liability
NestBite is provided on an "as is" basis. To the extent permitted by law, we are not liable for the quality, safety, taste or timeliness of food prepared by a kitchen, or for any allergic reaction or food-related illness. Any dispute regarding an order should first be raised with the kitchen owner, and NestBite will assist in mediation.
10. Changes to these terms
We may update these terms from time to time. Continued use of NestBite after a change means you accept the updated terms.
11. Contact
For any questions about these terms, write to positivepeakcorp@gmail.com or call +91 81236 93004.